Providing a high level of service and answering new buyers with patience will not only improve your chance of a sale, but will also improve your chance of gaining a loyal customer.

Of course, working with a brand new buyer means that they aren’t yet initiated into the nuances of Srilance, and it’s in your best interests to help them out a bit. After all, the more they understand about Srilance policies and decorum, the better customer they’ll be.

You can also give them a gentle reminder to give you a rating after the order is delivered and that a review would be greatly appreciated. Keep it light-hearted so that the new buyer understands you’re just giving them some tips, not laying down a lot of rules.

When you are the first person that a new buyer interacts with, you have the power to set the tone for their entire Srilance experience. If you show them that Srilance is a great place to get things done, they’ll be happy to turn to you the next time they need something.